Privacy Policy

Customer data: When you subscribe, we keep your email address, your website address, the name of your FAQ and your Stripe payment reference.

Widget data: When visitors use the FAQlue widget on your site, we collect anonymous interaction data: which questions are clicked, search queries entered, and question suggestions submitted. We do not collect names, email addresses or IP addresses from your visitors. Visitors can type anything into search or a suggestion, so what they type is stored as part of your FAQ data.

Questions asked on faqlue.com: The question and the date are stored so we can answer it. To limit spam, a hashed version of your IP address is kept in memory for 15 minutes. It is never stored.

Websites checked on faqlue.com: When you use “Try it on your site”, we keep the website address and the questions and answers we drafted for it. We use this to improve the check and we may contact that business about FAQlue. We don't store who ran the check: no name, email or IP address.

Crawl data: When we scan your website to extract FAQ content, we fetch the page HTML, extract questions and answers, and store them in your account. We do not store the full HTML.

We use your data to provide the FAQlue service: displaying your FAQ widget, tracking click-based ordering, processing question suggestions, and sending you notifications about your account.

Anonymous widget interaction data (clicks, searches) is used to improve question ordering on your FAQ. This data is aggregated and not tied to individual visitors.

We do not sell your data. We do not use your data for advertising. We do not share your data with third parties except the service providers listed below.

Your data is stored in Supabase (PostgreSQL) with row-level security enabled. All data is encrypted in transit (TLS) and at rest.

The FAQlue widget runs in a Shadow DOM on your visitors' sites and communicates with our API over HTTPS. We use service role keys server-side only.

There are no passwords and no dashboard. New questions reach you by email, and you approve an answer by replying YES. Each email has its own reply address; only replies from your own verified mailbox are accepted.

Some of the providers above are based in the United States.

FAQ content: Retained while your subscription is active. Deleted within 30 days after your subscription ends, or sooner on request.

Interaction data: Click and search events are retained while your subscription is active and deleted together with your account.

Billing data: Managed by Stripe according to their retention policy.

You can request access to, correction of, deletion of, or export of your data at any time. We will respond within 30 days.

Under GDPR, you also have the right to restrict processing and to data portability. Contact us at the email below.

Google Analytics sets cookies on faqlue.com only after you click Accept in the cookie bar. Until then, or if you click Decline, it runs without cookies and without identifying you. Your choice is kept in your browser's local storage; change it any time via Cookies at the bottom of every page. We use Google Analytics only to count visits, never for advertising.

The FAQlue widget embedded on your site does not set any cookies on your visitors' browsers.